Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Assist universal access passengers
Be polite and display a passenger friendly attitude at all times
implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols
Monitor fare
service and events
Ensure that cards of all passengers are checked and valid
Ensure effective gate
to the station co-ordinator
Recording of passenger numbers when required
Provide MyConnect Card
ITIES:
product or service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently, adhering Manage multiple tasks simultaneously, such as handling calls, responding to emails, and assisting with regulations when interacting with customers and handling sensitive information. Upselling/Cross-Selling: consistently meeting performance metrics, including call handling time, first-call resolution rate, and customer
calls, react to emails, greet potential customers, handle complaints, and perform other front-desk tasks
feedback, and report to campaign team leaders.
negotiation abilities
- Demonstrated skill in handling objections with ease
If you meet these qualifications
receipt of minimum update information. Complain Handling Webchat Working hours: UK Working Hours between
platforms.
take action on assigned cases. Monitor Average Handling Time to meet established standards. Adhere to