is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities
Required Documents for Consideration:
Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration registration documentation) accurately and timeously. • Ensure that new practices have been booked for training Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration registration documentation) accurately and timeously. • Ensure that new practices have been booked for training Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Service Administrator in compiling supporting documentation for invoicing Pro-active approach of services/customers engineer pool Preparation of project specific documentation Journal duty at weekends and bank holidays Checking Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Service Administrator in compiling supporting documentation for invoicing Pro-active approach of services/customers engineer pool Preparation of project specific documentation Journal duty at weekends and bank holidays Checking Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
servicing and repairs on site
Opening and managing Jobs on internal system (SMS)
Creating of
department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition
Service Administrator in compiling supporting documentation for invoicing
Pro-active approach
engineer pool
Preparation of project specific documentation
Journal duty at weekends and bank holidays
Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
contact centre experience Clear Credit and Criminal Record Required Skills: Administration: 1 -2 years Customer
contact centre experience Clear Credit and Criminal Record Required Skills: Administration: 1 -2 years Customer
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging