based in the Durban North area is looking for a SaaS / MSP Technical Account Manager to join their growing in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition emails, etc. Support of commissioning jobs in the area of the service station Assist Head of Customer Service Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition emails, etc. Support of commissioning jobs in the area of the service station Assist Head of Customer Service Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
servicing and repairs on site
Opening and managing Jobs on internal system (SMS)
Creating of
department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition
etc.
Support of commissioning jobs in the area of the service station
Assist Head of Customer
/>Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
/>Gathering information
Team Work
Quality Management
Organizational Support - Follows policies
VeriClaim and Bureau practices within a Geographic area (KwaZulu-Natal). Ensure ultimate customer satisfaction clients. Prerequisites: • Based in KwaZulu-Natal (Area will be discussed in interview). • Reliable motor and VBS practices within a specified geographic area. • Provide support to new VeriClaim and VBS practices Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple
VeriClaim and Bureau practices within a Geographic area (KwaZulu-Natal). Ensure ultimate customer satisfaction clients. Prerequisites: • Based in KwaZulu-Natal (Area will be discussed in interview). • Reliable motor and VBS practices within a specified geographic area. • Provide support to new VeriClaim and VBS practices Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging