service calls with all required information (date, time, customer name, contact name, telephone number,
dispatched are made in a manner where our 4-hour response time is enforced.
Ensure your technicians are following
(date, time, call number, repairs done, meter readings, etc.) timeously.
Ensure that all parts are
are logged off with part numbers.
Communicate with clients on status of call / awaiting spares etc
etc.
Organize and order parts and spares x3 quotes preferably, send to Manager for approval, Procurement
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking
productively under pressure.
Ability to manage time effectively.
Good communication skills with
shipments. Know truck arrival times for all branches daily.
Response time to queries must be within
Compliance or QA related experience