to customer queries Always adhere to the service level agreements Respond professionally to website queries Excellent data entry skills Strong telephone etiquette Always demonstrate an elevated level of customer
to customer queries Always adhere to the service level agreements Respond professionally to website queries Excellent data entry skills Strong telephone etiquette Always demonstrate an elevated level of customer
product/service information.
delivery of different communications, including research material through tracking and feedback.
delivery of different communications, including research material through tracking and feedback activity
way
way
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
communication, in English and Afrikaans, at all levels as well as:
Formal Education:
Experience:
Continuous improvement