Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in reports and checks, to ensure effective and efficient admin operation. Update customer account/details with and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through resolution of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in reports and checks, to ensure effective and efficient admin operation. Update customer account/details with and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through resolution of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team effective and efficient admin operation. Generate daily, weekly, and monthly management reports. Prioritise capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team effective and efficient admin operation. Generate daily, weekly, and monthly management reports. Prioritise capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint). Effective communication and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint). Effective communication and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
•Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo ensure SLA is adhered. •Addressing area managers (regional managers) not collecting or delivering repairs
•Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo ensure SLA is adhered. •Addressing area managers (regional managers) not collecting or delivering repairs
and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Progressively advance personal