to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
members. They are committed to innovation, quality service, and the well-being of their clients.
The role:
Our client is seeking a Regional Service Consultant to join their team on a permanent basis candidate will be responsible for delivering excellent service to members, advisors, providers, and suppliers minimum of 3 years of experience in a customer service-oriented environment within a medical scheme.
Functions:
require after hours and weekend work) Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints Providing customers with the organisation's services and product product information when requested Processing administrative requests raised by customers Rooting inbound a minimum of 2 years in the call centre and administration industry You must have experience dealing with
require after hours and weekend work) Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints Providing customers with the organisation's services and product product information when requested Processing administrative requests raised by customers Rooting inbound a minimum of 2 years in the call centre and administration industry You must have experience dealing with
submit reports to Manager promptly. Manage administrative tasks such as generating job sheets, documenting discretion when dealing with customers who misuse the service and recommend appropriate training courses for counter as needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter customer service across various communication channels. Organisational skills to manage administrative tasks
submit reports to Manager promptly. Manage administrative tasks such as generating job sheets, documenting discretion when dealing with customers who misuse the service and recommend appropriate training courses for counter as needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter customer service across various communication channels. Organisational skills to manage administrative tasks
a dedicated professional to ensure a seamless service experience for their customers. The role involves excellent communication among customers, parts, and service departments to achieve both customer satisfaction and ensuring driver availability on the day of service. Ensuring clean and available loan vehicles for
a dedicated professional to ensure a seamless service experience for their customers. The role involves excellent communication among customers, parts, and service departments to achieve both customer satisfaction and ensuring driver availability on the day of service.
to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme