be successful in this role, the candidate will assist the Customer Relations Manager in all areas of material through tracking and feedback.
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received
performance metrics, and customer feedback.
existing policies and other enquiries
Assisting clients with queries
Solving complaints
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help