client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
Assisting clients with queries
Solving complaints
Updating clients information
Must
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
centre activities - dealing with incoming customer complaints and queries.
• Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
• Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)