EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
Call Centre based in Sandton requires the services of a call centre agent. Customer service Client liaison literate with experience on Word, Outlook, CRM and Pastel Must have at least two years' experience in a call
Johannesburg: INBOUND RESERVATION CONSULTANT Minimum Requirements: -Well presented and professional (female preferred) English first and second languages a must (Key Requirement – Afr & Eng client base) -Matric / Grade -Minimum 5 years recent inbound reservations experience in the Travel Industry a must -Computer literate fees Salary: ± R 18 000.00 gross (Depending on experience) – Reference CR2536; and – Your monthly gross photograph if possible) APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED. Note: This is a skilled profession
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Must have experience within the Tele-sales environment
Experience & Competencies:
inbound and outbound experience
Good reading abilities as some roles require scripted questions
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Minimum 1-year previous call center experience (Preferred)
Excellent listening skills
requested by Management.
Requirements:
downtime.Requirements:
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
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Non â Negotiable Job Requirements
Matric Certificate or Equivalent
experience.
A Valid Drivers License and own transport
with monthly close off co-ordination (which may require after hours and weekend work) • Assist with service qualification; diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the centre and administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge