with a focus on enhancing client junctions, communication and improving their new business, servicing operational processes, on-line documents and communication templates to achieve better customer outcomes results orientated • Good verbal and written communication skills in English • Strong sense of ownership Technical Skills: • Excellent verbal and written communication skills • Numeracy – Accounting and Data analytics
be successful in this role, the candidate will assist the Customer Relations Manager in all areas of different communications, including research material through tracking and feedback.
existing clients whose accounts are in default, assisting them in making payment arrangements and handling relationships through effective communication and problem-solving. Assisting clients according to the rejection customer service role is preferred. Strong communication and negotiation skills. Ability to work independently
existing clients whose accounts are in default, assisting them in making payment arrangements and handling relationships through effective communication and problem-solving. Assisting clients according to the rejection customer service role is preferred. Strong communication and negotiation skills. Ability to work independently
performance metrics, and customer feedback.
existing policies and other enquiries
Assisting clients with queries
Solving complaints
Intermediate computer skills
Excellent communication both oral and written
Applying customer
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help to multi-task • Excellent verbal and written communication skills • You are able to operate effectively
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help to multi-task • Excellent verbal and written communication skills • You are able to operate effectively
with a focus on enhancing client junctions, communication and improving their new business, servicing operational processes, on-line documents and communication templates to achieve better customer outcomes
with a focus on enhancing client junctions, communication and improving their new business, servicing operational processes, on-line documents and communication templates to achieve better customer outcomes