EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
/>Non â Negotiable Job Requirements
Matric Certificate or Equivalent
Must have at least
Counter Sales/Internal Sales and Customer Service experience.
A Valid Drivers License and own transport
recent photograph of yourself
uirements:
client base) -Matric / Grade 12 -Minimum 5 years recent inbound reservations experience in the Travel fees Salary: ± R 18 000.00 gross (Depending on experience) – Reference CR2536; and – Your monthly gross Do not apply if you do not have the relevant experience in the Travel Industry. The post Sandton, Johannesburg:
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
functions. Your qualifications: • You must have a senior certificate • Relevant tertiary qualification; diploma/degree diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the call centre and administration administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge and
functions. Your qualifications: • You must have a senior certificate • Relevant tertiary qualification; diploma/degree diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the call centre and administration administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge and
information
Must have experience within the Tele-sales environment
Experience & Competencies:
Must have inbound and outbound experience
Good reading abilities as some roles information
Minimum 1-year previous call center experience (Preferred)
Excellent listening skills