EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations
customise every part of their world to meet their needs. We're applying these same principles to financial create products that better meet our clients' needs. Our needs-matched life insurance is a first in the industry get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting
customise every part of their world to meet their needs. We're applying these same principles to financial create products that better meet our clients' needs. Our needs-matched life insurance is a first in the industry get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting
customise every part of their world to meet their needs. We're applying these same principles to life insurance create products that better meet our clients' needs. Our needs-matched life insurance is a first in the industry Service team, the primary focus of your role is to provide relationship management service, active case management financial advisors • Active case/pipeline management • Provide first time resolution where appropriate, alternatively answer • Meet with external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination
customise every part of their world to meet their needs. We're applying these same principles to life insurance create products that better meet our clients' needs. Our needs-matched life insurance is a first in the industry Service team, the primary focus of your role is to provide relationship management service, active case management financial advisors • Active case/pipeline management • Provide first time resolution where appropriate, alternatively answer • Meet with external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination
appointments for technicians based on customer needs and technician availability.
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations
customer care elements and activities. They will need a creative skillset that enables them to brainstorm
service Client liaison - telephone and email Providing feedback to management Must have an excellent literate with experience on Word, Outlook, CRM and Pastel Must have at least two years' experience in a call
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
Counter Sales/Internal Sales and Customer Service experience.
A Valid Drivers License and own transport
weekend)
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You will need the following documents when applying;