Care Coordinator for an automotive company who will work closely with the Aftersales and Customer Care team be successful in this role, the candidate will assist the Customer Relations Manager in all areas of material through tracking and feedback.
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received communication and negotiation skills. Ability to work independently. Be honest and trustworthy with an
existing clients whose accounts are in default, assisting them in making payment arrangements and handling effective communication and problem-solving. Assisting clients according to the rejection reason received communication and negotiation skills. Ability to work independently. Be honest and trustworthy with an
existing policies and other enquiries
Assisting clients with queries
Solving complaints
scripted questions
Flexible and adaptable to working hours Shifts
Persuasive negotiation skills
customer service/care principles to all calls
Working with People
Ability to learn and grasp information
the agreed targets and turnaround times. You'll work closely with members of the various back-office arises • Assist with monthly close off co-ordination (which may require after hours and weekend work) • Assist
the agreed targets and turnaround times. You'll work closely with members of the various back-office arises • Assist with monthly close off co-ordination (which may require after hours and weekend work) • Assist
performance metrics, and customer feedback.
in a call center NOT NEGOTIABLE: Must be able to work night shift (until 22h00) and weekends on rotation
Life insurance industry Previous experience in working with client and/or intermediary service providers
Life insurance industry Previous experience in working with client and/or intermediary service providers