Purpose of the job:
Purpose of the job:
Purpose of the job:
Purpose of the job:
Printer Technician / IT Service Controller needed in a Large IT / Office Automation Company based in client problems that need to be escalated to technicians by sending jobcards and other communication to repair jobs advising of technician allocated and estimated arrival time of technician Closing of completed completed job orders by ensuring technicians reported work done and changing status, date completed and other new machine installations Continuous review of technician workload to balance workload and obtain faster
service appointments for technicians based on customer needs and technician availability.
to take service calls, communicate these to technicians, keep cleints up to date and manage the spares repair jobs advising of technician allocated and estimated arrival time of technician Capturing of spares with client Issuing of stock to drivers and technicians as per invoices generated Cyclecounting of stock service Controller 1 Year printer repair field technician R15 000 CTC R 1000 performance bounus Participation
service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment scheduling conflicts or delays proactively. Optimize technician schedules to maximize efficiency and minimize
compiling supporting documentation for invoicing Pro-active approach of services/customers support Planning coordinate and plan service attendances Working with a pro-active approach Ability to work under pressure Accuracy
compiling supporting documentation for invoicing Pro-active approach of services/customers support Planning coordinate and plan service attendances Working with a pro-active approach Ability to work under pressure Accuracy