We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
Contact Centre Team Coach
Based
>The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS English language balances quality, timeliness and productivity standards Self-discipline Result orientation Adaptability You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS English language
You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS English language balances quality, timeliness and productivity standards Self-discipline Result orientation Adaptability You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related in delivering excellence and maintaining high standards in claims management. QUALIFICATIONS English language
Position:
Ensuring established quality standards through continuous evaluation and reporting of compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development languages
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment consistent with our key performance metrics, quality standards and customer experience program. Perform other operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment consistent with our key performance metrics, quality standards and customer experience program. Perform other
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment consistent with our key performance metrics, quality standards and customer experience program. Perform other operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment consistent with our key performance metrics, quality standards and customer experience program. Perform other
metrics