maintaining the highest quality standards. Requirements: Matric/ Grade 12 (non-negotiable). Fluent in Italian (oral requirements as per client requirements. Assisting with any other duties that may be reasonably expected of you
maintaining the highest quality standards. Requirements: Matric/ Grade 12 (non-negotiable). Fluent in Italian (oral requirements as per client requirements. Assisting with any other duties that may be reasonably expected of you
company decision systems, policies and procedures • Any issues falling outside of standard operating practices procedures are referred to the Operations Manager • Any decision made must be consistent for all team members Skills and Competencies • People Management Skills; mentor and drive people development; ensure high levels
are kept fully informed of any problems or potential problems. Minimum Matric At least 2 to 3 years experience
are kept fully informed of any problems or potential problems. Minimum Matric At least 2 to 3 years experience
quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB DESCRIPTION quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB DESCRIPTION quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
relevant SLAs, OLAs, and KPI's; Identify and escalate any potential breach of service level or risk where possible Previous supervisory experience; A real passion for people management and development in a large team; A passion service level management and experience; Previous people management experience; Driven, motivational, professional
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure