communication and writing skills Excellent data entry and typing skills Able to manage inbound and outbound outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person
communication and writing skills Excellent data entry and typing skills Able to manage inbound and outbound outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
overall well-being, and elevate the satisfaction levels of all riders. Financial inclusion is a fundamental time management skills. Personal Attributes: High level of integrity and ethical standards. Strong interpersonal
overall well-being, and elevate the satisfaction levels of all riders. Financial inclusion is a fundamental Contributes to working as a team effort to maintain high levels of service. Record customer interactions and follow
overall well-being, and elevate the satisfaction levels of all riders. Financial inclusion is a fundamental Contributes to working as a team effort to maintain high levels of service. Record customer interactions and follow
overall well-being, and elevate the satisfaction levels of all riders. Financial inclusion is a fundamental time management skills. Personal Attributes: High level of integrity and ethical standards. Strong interpersonal
overall well-being, and elevate the satisfaction levels of all riders. Financial inclusion is a fundamental customer service delivery requirements and service level agreements and actively manage adherence to schedule