team reaches target(s) by monitoring individual performance on a constant basis. The team manager should query resolution. • Builds and maintains a high performing team which consistently delivers a “Wow” customer across teams to enable the delivery of high performance and the enhancement of the customer experience Manages and improves performance by focusing on strengths in staff performance as well as development Ensure efficiency of service productivity and performance in the contact centre through the achievement
tool.
documenting service requests. Vehicle Inspection: Performing visual inspections and consulting with technicians updating customers as needed. Quality Assurance: Performing quality checks on completed service work to ensure additional needs or concerns. Administrative Tasks: Performing various administrative duties, such as maintaining
AHT).
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generated alerts and taking corrective action Performing printer repairs at customers when required Capturing printer repair field technician R15 000 CTC R 1000 performance bounus Participation in sales incentives
service intervals to promote vehicle longevity and performance.
continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality