groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified the trainings’ effectiveness. Provides comprehensive assessment reports to contact centre management. Monitors and interventions with the Contact Centre Training Manager if the expected performance improvements are
groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified the trainings’ effectiveness. Provides comprehensive assessment reports to contact centre management. Monitors and interventions with the Contact Centre Training Manager if the expected performance improvements are
the evaluation of training and development programmes and prepare reports for management in areas such as
the evaluation of training and development programmes and prepare reports for management in areas such as