industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined the required standards - Operational risk and governance structures, measures and frameworks are complied Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined the required standards - Operational risk and governance structures, measures and frameworks are complied Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder
for the team Implemented operational risk and governance structures, measures and frameworks are monitored and drive team to achieve and maintain defined service level agreements and turn around times at the defined appropriate, active and informative relationships with customers and relevant stakeholders are successfully maintained Resilience in managing difficult interactions (customer, staff etc) Proven exceptional attention to details
sales growth of organisational health and wellness services to existing and new clients Accountabilities: business to corporate clients Broker Consultancy services to Sanlam Channel Brokers for sales / new business of Sanlam corporate clients Broker Consultancy services to non-Sanlam Channel Brokers for sales / new Investment within area of specialisation Drive customer-centricity - Continually increase understanding client and stakeholder needs, satisfaction and service delivery - Maintain a high level of impact on other