To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance at the required standards Operational risk and governance structures, measures and frameworks are complied
To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance at the required standards Operational risk and governance structures, measures and frameworks are complied
the required standards · Operational risk and governance structures, measures and frameworks are complied scheme Service Level Agreements · Prepare and analyse statutory returns as per scheme Service Level Agreements income within stipulated time frames and scheme Service Level Agreements · Correctly prepare, process and · Resolve all queries timeously as per scheme Service Level Agreements · Capture and balance all reconciliation relationships with customers and relevant stakeholders are successfully achieved · Address customer or stakeholder
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined the required standards - Operational risk and governance structures, measures and frameworks are complied relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives: Specific
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined the required standards - Operational risk and governance structures, measures and frameworks are complied relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives: Specific
injury on duty management. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined the required standards - Operational risk and governance structures, measures and frameworks are complied relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives Position
Investment within area of specialisation Drive customer-centricity - Identify delivery constraints, notify client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system while delivering solutions on time and within service level agreements -Review design, development and while delivering solutions on time and within service level agreements -Review design, development and in accordance with established standards Drive customer centricity: -Identify delivery constraints, notify
management input (health risk management consulting services); and -ensuring that client needs are filtered that appropriate health risk management tools / services are developed Accountabilities Compliance and Continuously review cost / benefit and ROI Drive customer-centricity: Manage the relationship between Afrocentric client and stakeholder needs, satisfaction and service delivery Knowledge management: Ensure that adequate Represent department or project on appropriate governance committees Competency Requirements Attribute:
and passionate individual with a flair for customer service, store operations, and staff motivation? We the smooth running of operations to maximize the customer experience. The ideal candidate will have prior management, a deep understanding of excellent customer service, and the ability to motivate personnel to excellent customer service. Addressing and resolving customer complaints to uphold exceptional customer service and stock control. Customer-focused with a commitment to delivering exceptional service. Competitive salary
resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction productivity, and maintaining high technical and service standards. Responsibilities: Operational Planning: cost-saving initiatives without compromising on service quality. • Regularly review operational expenses efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality. • implement feedback mechanisms to gather customer insights. • Foster a customer-centric approach within the team