A Client Services Representative is responsible for answering client calls, listening to their concerns electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: ▪ Answering first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team
A Client Services Representative is responsible for answering client calls, listening to their concerns electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: ▪ Answering first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team
Qualification (Post Basic) Accountabilities Client service delivery and quality: Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management: Defined Management: Contribute to cost savings within the department to assist with financial goals and targets Operating with other team members within and linked to the department / project Resolve operational performance variations
Qualification (Post Basic) Accountabilities Client service delivery and quality: Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management: Defined Management: Contribute to cost savings within the department to assist with financial goals and targets Operating with other team members within and linked to the department / project Resolve operational performance variations
over-utilisation or inappropriate claiming by service providers that leads to abuse of member and scheme relationships -Maintain a high level of impact on other departments to support improved delivery -Continually increase client and stakeholder needs, satisfaction and service delivery Knowledge management: -Assess all high identified stakeholders -Provide medical advisory services to relevant parties -Ensure that adequate knowledge disciplines when participating in projects -Represent department or project on appropriate committees related
over-utilisation or inappropriate claiming by service providers that leads to abuse of member and scheme relationships -Maintain a high level of impact on other departments to support improved delivery -Continually increase client and stakeholder needs, satisfaction and service delivery Knowledge management: -Assess all high identified stakeholders -Provide medical advisory services to relevant parties -Ensure that adequate knowledge disciplines when participating in projects -Represent department or project on appropriate committees related