stakeholder requirements and contribute to region process enhancements. Perform continuous monitoring reviews business initiatives/projects and the different processes involved Proactively monitors, investigates, and vulnerability assessments Ensure vendors are held accountable for meeting SLA indicators. Perform and support voice technology systems Evaluate and ensure processing performance relating to system and machine utilization
ITIL guidelines. Ensure Technology assets are accounted for. Keep the asset register up to date. Log calls equipment to support events. Create and manage accounts on Office 365 and Google Workspace. Manage support Make recommendations to management for improving processes. Capture procurement items on the business workflow
recommendations to the IT Manager for improving systems and processes. Stay abreast of the latest technology and work including creating bulk user accounts, deleting and modifying user accounts, setting up email , and home