practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware experience with frameworks and guidelines (ITIL standards) relevant for IT Operations. Practical experience
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
Create/change/design roles according to audit standards. Assist with Authorisations Operations Support
of system/technical documentation (as per ISO standards) Meet with end users and gather requirements Facilitate
Comply with Code Compliance & Unit Testing standards and practices. Prepare system/technical documentation
secure, reliable, and compliant with industry standards. Develop and maintain documentation for all database
adherence of the team to GROUP Group's Operations standards. Assist to maintain a stable Operations standby
function: Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure