responsibility for closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting understanding templates Support go live preparations Assure quality of design
possible ROLE: Incident processing and adhering to SLA standards. SAP BW transport management. Support with
Our client requires the services of a Delivery Assurance Manager (Senior) - Midrand/Menlyn/Rosslyn/Home assigned to the Feature team adhere to the Quality and SLA requirements. Ensure that the development of systems
Operational and Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting to these feature teams and serve as a quality assurance of their deliverables. User interface transactional
runs System implementation System audits/quality assurance Maintenance Requests: Review and present proposed System implementation. System audits/quality assurance. User sign-off. NB: By applying for this role
Providing status and delivery updates to the Delivery Assurance Manager when required. Setting up of relevant Product Increment with the Team Lead and Delivery Assurance Manager. Taking ownership of delivery. Identifying dynamic and address accordingly with the Delivery Assurance Manager. Mentoring and upskilling of the feature
closing operational and maintenance tickets within SLA's. Development debugging Interact with consultants
(Incidents & Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional
with other functional and technical architects/analysts. Assist in uncovering and clearly identifying
omni-channel environment. Supporting Testing and Quality Assurance to deliver the end product from a quality perspective