standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide reach their full potential. About the Role: The Service Delivery Manager will be responsible for leading personnel; Lead client engagements to ensure consistent service delivery; Contribute to business development in
our Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities customer service. Endeavour to provide all customers with the best level of customer service and support support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets leadership, guidance and support to a team of service desk analysts; Develop and coach team members to
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide owner of key accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence projects with clients and internal stakeholders; Service Delivery Reviews: Participate in MBR/QBR reviews Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements compliance and information security as part of service delivery. Work with internal audit teams to meet
Collaboration: Liaise extensively with various company departments, including sales, purchasing, finance, and warehouse
supporting sales operations within their dynamic Shared Service Centre. Collaborate with a high-performing team you're enthusiastic about delivering exceptional service, fostering improvements, and engaging with stakeholders excellence across all aspects. Coordinate with Customer Services to manage returns, replacement devices, and resolve resolve queries promptly. Input orders within agreed Service Level Agreements (SLAs) with precision and timeliness
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide Role: Our client is seeking a skilled Integration Services Developer to join their dynamic IT team. In this solutions between applications and other third-party service providers. You will work closely with functional various on-premises and cloud-hosted systems and services; Analyse and improve current system integrations
supporting sales operations within their dynamic Shared Service Centre. Collaborate with a high-performing team you're enthusiastic about delivering exceptional service, fostering improvements, and engaging with stakeholders excellence across all aspects; Coordinate with Customer Services to manage returns, replacement devices, and resolve resolve queries promptly; Input orders within agreed Service Level Agreements (SLAs) with precision and timeliness;
delivering high-quality products and exceptional service to their customers. Why you should join them: Joining managing orders, and ensuring excellent customer service. Responsibilities: Prepare and manage quotations customer-centric approach, ensuring the highest level of service and satisfaction; Problem-solving capacity; Strong
delivering high-quality products and exceptional service to their customers. Why you should join them: Joining managing orders, and ensuring excellent customer service. Responsibilities: Prepare and manage quotations customer-centric approach, ensuring the highest level of service and satisfaction; Problem-solving capacity; Strong