experience working at a management level within a Call Centre of a large operation 4-5 years experienced in managing campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
Trainer that will be based in Durban to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities experienced hospitality trainer is required to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities Responsibilities · 1 Year Minimum experience in training for hospitality partners · External requirement
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities product and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi to be delivered from various industries Conduct Training Needs Identification as per project requirements Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach his/her own
administration and accreditation of the organization's training programs. This includes developing and implementing candidate will have a strong understanding of training and development best practices, as well as experience procedures for the administration and accreditation of training programs Manage the accreditation process, including regulations Work with other departments to ensure that training programs are aligned with the organization's strategic partners Stay up-to-date on the latest trends in training and development Liaise with external accreditation
administration and accreditation of the organization's training programs. This includes developing and implementing candidate will have a strong understanding of training and development best practices, as well as experience procedures for the administration and accreditation of training programs Manage the accreditation process, including regulations Work with other departments to ensure that training programs are aligned with the organization's strategic partners Stay up-to-date on the latest trends in training and development Liaise with external accreditation
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus