requires the candidate to train, design and develop, and evaluate training and development initiatives all operational performance objectives (New Hire Training, Induction, Floor rollouts, tools, refreshers and a knowledge ma Client Implementing New Hire Training design periodically to ensure its effectiveness Sr. Managers for all the accounts to implement training plan. Operates as an account manager for the call to understand any training needs/interventions required and provide necessary training solutions. Coordinating
Careerbox is hiring customer service agents for a UK campaign. Successful candidates will help customers customers by providing the best services and offering solutions to customer's queries. · Excellent listening providing excellent customer service is to be friendly · Know your product or service and respond in a timely Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission · Nightshift
requires the candidate to train, design and develop, and evaluate training and development initiatives all operational performance objectives (New Hire Training, Induction, Floor rollouts, tools, refreshers and a knowledge ma Client Implementing New Hire Training design periodically to ensure its effectiveness Sr. Managers for all the accounts to implement training plan. Operates as an account manager for the call to understand any training needs/interventions required and provide necessary training solutions. Coordinating
select and improve the content that is used to train new trainees and develop our existing people's capabilities accuracy of information. Business Evaluate current training materials and methods used. Development of interactive interactive, practical, and innovative Training Interventions that meet corporate standards and are in in line with current best practice training methodologies and utilize all available Tools. Create, maintain maintain, and support a range of training resources to allow all staff to self-develop. Work closely with
management of all aspects of the operations to ensure service delivery against client performance standards. rhythm and investigate deviations. Review daily service levels, customer experience, quality, and compliance area. Identify and highlight opportunities for service and process improvements. Analyse and research optimisation and improvements. Engage with client on service delivery improvement opportunities. Build internal capability in the campaign by working closely with training delivery teams to ensure the ongoing development
give customers information about products and services and helping customers understand the product and and answering questions about their services. Requirements · Excellent listening and questioning skills providing excellent customer service is to be friendly · Know your product or service and respond in a timely
management of all aspects of the campaigns to ensure service delivery against client performance standards. rhythm and investigate deviations. Review daily service levels, customer experience, quality, and compliance improvement Engage with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement area. Identify and highlight opportunities for service and process improvements to Head of Operations weekly basis to address operational issues and service delivery. Daily tactical client interactions Collate
customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms, tools understanding of customer service methodologies and best practices for a service organization focusing on Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative