Careerbox is hiring customer service agents for a UK campaign. Successful candidates will help customers
for Exceptional Customer Service? Our Call Center Agents Deliver Excellence Are you in need of unparalleled Look no further Our team of dedicated call center agents is here to exceed your expectations and provide every interaction. Why Choose Us? ✅ Expertise: Our agents are highly trained professionals with extensive
developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality processes and procedures are adhered to. Coach Agents on issues arising during the course of operations Authority • The job holder ensures that the team of agents follow the required instructions, company decision
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations ·
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep