Looking for Exceptional Customer Service? Our Call Center Agents Deliver Excellence Are you in need of impression? Look no further Our team of dedicated call center agents is here to exceed your expectations Whether it's day or night, weekends, or holidays, our call center operates round the clock to provide uninterrupted service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently, adhering to established multiple tasks simultaneously, such as handling calls, responding to emails, and assisting with live chat
support and experience with customer whilst maintaining compliance standards Telco experience is essential of building strong relationships with clients Experience in leading and developing managers Strong track all targets are achieved and enhanced Previous experience within the Customer Service, Technical, Sales advantageous. 4-5 years' experience working at a management level within a Call Centre of a large operation multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered and QA sessions. Is available for employees who experience work problems providing appropriate coaching deviations to client relations / service agreements Experience, Knowledge and Qualifications Education (Formal years' experience as an Agent 6-12 months' experience as a Team Leader / Manager in a call centre environment
equivalent Minimum 5 years' experience in IT systems engineering Minimum 3 years' experience in IT security incident response Experience with computer network vulnerability testing tools and techniques Experience with vulnerability collection Experience with industry standard InfoSec tools and techniques i.e. O365 Security Centre, Mimecast unstructured data scanning, rogue detection etc. Pentest experience and exposure APT
data warehouse is always operating optimally Experience, Knowledge and Qualifications The ideal candidate currently a Database Administrator with 3 years of experience in writing queries, extracting data, data scrubbing Previous experience with Relational and/or NoSQL databases essential Previous experience with ETL processes at least 3 years relevant experience in large data environments Experience managing a team of analysts
Years' experience in advanced Microsoft application development stack Minimum 3 Years' experience managing managing people and projects Experience in managing resources and costs Knowledge of DevOps (Development development life cycle) and security principals Experience with SQL data structure and design Understanding to identify and debug deployed code solutions Experience with business systems and industry standard development
across the company xperience 2 year strong sales experience is mandatory with a proven track record of sales sales and achieving targets 1 year experience in a team manager / leadership capacity and capable of managing Credit and Criminal Clear Must have a strong sales experience background. Competencies, Skills and Abilities: and an environment that is process and sales experience-driven. Able to confidently build strong relationships
across the company xperience 2 year strong sales experience is mandatory with a proven track record of sales sales and achieving targets 1 year experience in a team manager / leadership capacity and capable of managing Credit and Criminal Clear Must have a strong sales experience background. Competencies, Skills and Abilities: and an environment that is process and sales experience-driven. Able to confidently build strong relationships
training and development best practices, as well as experience in administration and accreditation. Key Responsibilities on accreditation and funding-related matters. Experience, Knowledge and Qualifications Minimum Bachelor's administration, education, or a related field 5 years of experience in training and development, with a focus on understanding of training and development best practices Experience with accreditation processes and regulations skills Experience and knowledge in the Sector Education and Training environment is a must Experience and
training and development best practices, as well as experience in administration and accreditation. Key Responsibilities on accreditation and funding-related matters. Experience, Knowledge and Qualifications Minimum Bachelor's administration, education, or a related field 5 years of experience in training and development, with a focus on understanding of training and development best practices Experience with accreditation processes and regulations skills Experience and knowledge in the Sector Education and Training environment is a must Experience and