To ensure the effective management of all aspects of the campaigns to ensure service delivery against customer experience, quality, and compliance measures. Manage an effective Communication model to ensure all their impact on it. Motivate and manage performance of Operations Managers within the account to ensure delivery monthly forecasts and agree targets with Operations Managers ensuring alignment to customer requirements. Compile Compile monthly reports with Operations Managers and address areas of improvement Engage with client
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
Branding collateral Design and conceptualisation Managing client expectations from typesetting to design Provide guidance and support to stakeholders. Management of tactical (1week - 1month) priorities within within the team and actively contribute to and manage enterprise-wide initiatives (1month – 3months) Skills photo-editing software Creativity and innovation Time management and organisational skills Accuracy and Attention work well under pressure and manage stress effectively. Ability to manage various projects at the same