to join their team as a Full-Time 2nd Line IT Support Person.
As part of our dynamic team, you''ll vendors for seamless integration
individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you'll play party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled Server maintenance
market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience with a world-class Support Desk team. Working as part of a team, successful candidates will share our communicate the information to Team Leads in a timely manner.
Requiremen
qualification.
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
full time in Cape Town. You will mainly be responsible for lead generation and outbound calling. Great
full time in Cape Town. You will mainly be responsible for lead generation and outbound calling. Great
customer call backs to provide an update on the progress of the query
Job Type: Full-time
Pay: R6 000,00 - R7 000,00 per month
Ability
vendors to address inquiries and resolve issues. Timely preparation of legal files for debt handover and requests, and information effectively and in a timely manner. Conduct research and compile data as requested project timelines, tasks, and deliverables to ensure timely completion. Collaborate with team members to gather senior executives. Exceptional organisational and time management skills, with the ability to prioritise Atlantic Seaboard/ Cape Town City Centre Surrounds This is a full-time position based in Cape Town. The
vendors to address inquiries and resolve issues. Timely preparation of legal files for debt handover and requests, and information effectively and in a timely manner. Conduct research and compile data as requested project timelines, tasks, and deliverables to ensure timely completion. Collaborate with team members to gather senior executives. Exceptional organisational and time management skills, with the ability to prioritise Atlantic Seaboard/ Cape Town City Centre Surrounds This is a full-time position based in Cape Town. The