all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
framework mind-set in terms of structured incident management, request management, change management, contractual
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial
matters in the different forums.
• Incident management system through reporting, investigating,
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help design
Takes responsibility and accountability for incident management as per ITIL standards and best practice •
Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support
Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support
matters, incidents/near misses through the incident management tool.
attendance, overtime, duty rosters, incident reports etc. Management of time and attendance system extracting