all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
We are seeking Incident Management Consultants who specialise in Plumbing Claims who are willing to work
We are seeking Incident Management Consultants who specialise in Special Peril Claims who are willing
Golive preparation and post Golive support Incident Management prompt resolution of security and authorization Operations experience (ticket handling, problem, incident management) Jira and Confluence experience Build management
improve service – Knowledge Management, Incident and Request Management, Problem Management, Change Management improve service – Knowledge Management, Incident and Request Management, Problem Management, Change Management executed, measured, monitored, and improved for Incident Management, Problem Management, Change Management, Asset or anomalies in real-time. - Alerting and Incident Management: Notifying appropriate personnel or teams with ticketing systems like ServiceNow for incident management is also valuable. Troubleshooting Skills:
improve service – Knowledge Management, Incident and Request Management, Problem Management, Change Management improve service – Knowledge Management, Incident and Request Management, Problem Management, Change Management executed, measured, monitored, and improved for Incident Management, Problem Management, Change Management, Asset or anomalies in real-time. - Alerting and Incident Management: Notifying appropriate personnel or teams with ticketing systems like ServiceNow for incident management is also valuable. Troubleshooting Skills:
Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations tasks and Processes/IT Service Management (ITSM/ITIL) Incident Management Problem Management Change Management Release
development methodologies.
- Familiarity with incident management and IT governance processes.
services industry.
Incident Management:
integrity. Incident Management: Develop and implement incident response protocols to effectively manage operational financial services industry. Risk management / incident risk management experience. Experience with fraud detections