Practical Shooting for Business purposes - Incident Management - Handling Emergencies - Formal Crowd Control
Practical Shooting for Business purposes - Incident Management - Handling Emergencies - Formal Crowd Control
Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring minimal
relevant matters in the different forums. Incident management system through reporting, investigating,
and ensure next steps are followed as per Incident Management process until resolved Provide assistance
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile
HIRA and incident investigation Audits and valid certification risk assessment PPE management fruit and
with contracted SLAs. Take ownership of incidents and manage through to resolution where possible. Attend
Accountabilities Incident and Problem Management – responsible for 3 rd line incident and problem management in relation