muscle What will you be doing? Dealing with incidents, managing them through to resolution where possible
muscle What will you be doing? Dealing with incidents, managing them through to resolution where possible
Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring minimal
Takes responsibility and accountability for incident management as per ITIL standards and best practice •
framework Knowledge of customer service and incident management processes Strong verbal and written communication
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile
ensure swift resolution. Incident Reporting: Collaborate with line managers to report and manage incidents
Architecture, Cloud, Automation, Security, Incident Management, Software, DevSecOps, Git, SRE, SDLC
Accountabilities Incident and Problem Management – responsible for 3 rd line incident and problem management in relation