all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
of required training; permit to work). • incident management (register, investigate, problem solving strategy standards. • OHS act and regulations. • Incident management/rcat. • Environmental management. • Hazard
of required training; permit to work). • incident management (register, investigate, problem solving strategy standards. • OHS act and regulations. • Incident management/rcat. • Environmental management. • Hazard
development lifecycle (SDLC) Understanding of incident management, configuration management and change management
and conformance evaluations, site visits. Incident management, where needed, conduct incident investigations meetings, HSE meetings, incident rating and reporting. Customer or contractor management. Safety files- oversee/assist
and conformance evaluations, site visits. Incident management, where needed, conduct incident investigations meetings, HSE meetings, incident rating and reporting. Customer or contractor management. Safety files- oversee/assist
Operations (DevOps) based on a standby roster Incident Management (IM), Change Management (CM), Problem Management
REQUIREMENTS: · Change-Management (CM), Incident Management (IM), Problem Management (PM) · Transition
Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring minimal
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial