customer call backs to provide an update on the progress of the query
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where qualification.
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
written. Able to work under pressure. Ability to multi-task. Must be confident with the ability to self-manage
Switchboard – Answering and transferring incoming calls Log attendance register for all staff Maintaining
Switchboard – Answering and transferring incoming calls Log attendance register for all staff Maintaining
vendors for seamless integration
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
a proven track record that can lead a complex, multi-discipline project with tight deadlines and chunk