Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer be responsible for providing high-quality customer service and technical support to our clients. This issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
Receiving Telephonic and Email Orders. Provide Customers with expert product information and support. Liaising and back orders. Calling existing and potential customers to encourage them to purchase company products Accurately recording details of customers' purchase orders. Processing all customer purchases accordingly. Generating promising leads. Managing customer accounts by ensuring that existing customers remain satisfied with company company products and services. Developing and sustaining customer confidence Developing in-depth knowledge
Receiving Telephonic and Email Orders. Provide Customers with expert product information and support. Liaising and back orders. Calling existing and potential customers to encourage them to purchase company products Accurately recording details of customers' purchase orders. Processing all customer purchases accordingly. Generating promising leads. Managing customer accounts by ensuring that existing customers remain satisfied with company company products and services. Developing and sustaining customer confidence Developing in-depth knowledge
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
procedures
exceptional services to our clients worldwide. We provide innovative solutions in IT and shared services, and eager to gain hands-on experience in IT and shared services? We are offering a 24-month internship opportunity areas such as data management, analytics, and customer support. Participate in training sessions and enhance your skills and knowledge in IT and shared services Benefits: Hands-on experience in a dynamic and interest in IT, shared services, and technology-driven solutions. Shared Services – qualifications should
system, hygiene & housekeeping.
dispatching vehicles to meet operational needs and customer requirements. Data Analysis and Reporting: Collect with other departments, such as logistics, customer service, and maintenance, to optimize fleet operations
dispatching vehicles to meet operational needs and customer requirements. Data Analysis and Reporting: Collect with other departments, such as logistics, customer service, and maintenance, to optimize fleet operations