style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
required performance parameters and act as technical coach where required
and improvements. Provide technical guidance, coaching and support to local IT teams and end-users on
CRM/Salesforce to drive business success. Motivating and coaching the sales team to achieve set targets and develop
CRM/Salesforce to drive business success. Motivating and coaching the sales team to achieve set targets and develop
requirements. Excellent leadership, communication, and coaching skills. Proficiency in Microsoft Office and strong
ceremonies by pairing with Scrum Masters, Agile Coaches, Product, and BITE Owners.
ceremonies by pairing with Scrum Masters, Agile Coaches, Product, and BITE Owners. Drive minimum viable
and impact analysis on the requirement. Accept coaching and mentoring from senior developers/architects