Position: Provide high quality application and systems support Understand the nature and business impact of requests perform the required analyses Provide second line support for technical and functional solutions Qualifications Experience At least 3-5 years in an application support environment and on Oracle Database Experience working and systems support to customers and internal business functions Provide second line support service to
Job Description:
a Dynamics 365 Support Technical Engagement Lead to join their team.
A Support Technical Engagement Engagement Lead is responsible for the support, maintenance, implementation of the design and the testing
provide innovative IT solutions and comprehensive support for warehouse management. Be part of a collaborative years of DevOps experience in commercial or retail end-user IT applications Relevant SAP Functional Certification stakeholders. Propose proactive solutions to enhance support for new business processes, providing input on data and support testing activities, including unit testing, system integration tests, and user acceptance acceptance testing. Analyze and define end-user authorization roles. Develop user manuals and conduct training
internationally for over 5000 clients Provide Support to End-Users Collaborate with the EMEA IT Infrastructure technical guidance, coaching and support to local IT teams and end-users on infrastructure-related matters service providers for procurement, maintenance, and support of infrastructure components. Participate in IT
holidays on implementation and operations (IT Support) related tasks. Clean credit record and no criminal AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) Proactively propose solutions to improve the support of (new) business processes. Executing the required change management (transport) activities. Preparing User manuals and conducting training to business process go-live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting
Business Analysis / Understanding Templates - Support Go-Live Preparations - Assure Quality of Design requirements, prepare AS-IS and TO-BE documents, and secure user sign-off for Business Blueprint. - Technical Skills: - Prepare user manuals and conduct training for business process owners. - Go-Live Support: - Prepare Prepare for go-live and provide post-go-live support. - Client Interaction: - Engage with clients through meetings - Troubleshooting and Support: - Troubleshoot system issues, provide support, execute necessary changes
and TO-BE documents, and obtaining sign-off from users for Business Blueprint documents. Analyzing and cut-over strategy for SD/VMS objects. Preparing User manuals and conducting training for business process process owners. Go-live preparation and post Go-live support. Interaction with clients through meetings, calls Agreements). Troubleshooting system issues and providing support. Executing required changes through configuration Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing
system solution to IT Project Manager/Leader and User Management or System owner - Develop systems solutions standards) - Meet with end users and gather requirements - Facilitate daily stand-ups - User training - Compiling Compiling of user and operational manuals - System audits - User sign-off
lead and develop fit-for-purpose, integrated end-to end technical solutions across multiple technologies from database and DevOps infrastructure that supports continuous deployment. Demonstrating leadership behaviour. Encouraging team members to craft clear user stories, design tests for prototypes and solutions