all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
renewing, and rebuilding as per the maintenance tickets. Provide an ongoing and generic maintenance duties deficiencies reported through the maintenance tickets. Plumbing maintenance of bathrooms/classrooms/corridors of buildings and grounds as logged through the ticket. Qualifications: Grade 12 or N-4 Technical qualification
renewing, and rebuilding as per the maintenance tickets. Provide an ongoing and generic maintenance duties deficiencies reported through the maintenance tickets. Plumbing maintenance of bathrooms/classrooms/corridors of buildings and grounds as logged through the ticket. Qualifications: Grade 12 or N-4 Technical qualification
Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
and Kafka environment Following up on incident tickets to make long term improvement The team operates
post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira
resolving, and closing operational and maintenance tickets within SLA's. - Development debugging. - Interact
coverage of claims. Communicate with policyholders, agents, and third parties to gather additional information