safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
calls, and emails. - Issue Handling: - Handle tickets and tasks, ensuring closure within defined SLA's