file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support requirements. The role of a customer support supervisor requires excellent listening and communication experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support requirements. The role of a customer support supervisor requires excellent listening and communication experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge
RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
collaborate with other personnel, and seek help from supervisors to develop relevant solutions. The Computer Operator
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
clients Ensures operational readiness for emergency calls Administers patient care in line with the BAA/BLS