inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
seeking one who can to contact potential RMA customers to inform them of the RMA offering and to assist skills. A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative Good Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre
seeking one who can to contact potential RMA customers to inform them of the RMA offering and to assist skills. A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative Good Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration to customers and internal business functions Provide second line support service to NOC, Service Desk Business Desk MAH Resolve incidents, problems, service requests and change requests in line with business
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration to customers and internal business functions Provide second line support service to NOC, Service Desk Business Desk MAH Resolve incidents, problems, service requests and change requests in line with business
devices and supplies, this company seeks to grow its customer base within public and private hospitals and healthcare through regular communication and unparalleled customer service. Build and maintain strong relations other other important stakeholders, including customers, payers, government, and employees in representing our appointments with existing and potential customers. Train customers on the full range of products offered relevant to increasing product sales and excellent customer relations. Ensure timely deliveries of orders
devices and supplies, this company seeks to grow its customer base within public and private hospitals and healthcare through regular communication and unparalleled customer service. Build and maintain strong relations other other important stakeholders, including customers, payers, government, and employees in representing our appointments with existing and potential customers. Train customers on the full range of products offered relevant to increasing product sales and excellent customer relations. Ensure timely deliveries of orders
our high standards of technical support and customer service. Respond to incoming calls and emails from authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to
our high standards of technical support and customer service. Respond to incoming calls and emails from authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to
Responsibilities Oracle, SQL Server Web Methods Web Services Automation I Scheduling tools / frameworks SOA SharePoint SQL Server Integration Services SQL Server Reporting Services Microsoft knowledge (CSF, CCF, etc) Working knowledge of APl-based services (e.g REST, SOAP) Understanding of basic integration concepts