for an experienced Call Centre Agent with experience to join their dynamic team. Call Centre Agent for for an IT Services and Repair Centre. Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill
tuning for hosted services (IT Infrastructure Data Center). Set up and manage the technical infrastructure
tuning for hosted services (IT Infrastructure Data Center). Set up and manage the technical infrastructure
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
effectively implemented: Assess reps against sales calls best practice Identify strengths and areas for improvement environment; brand campaigns Adjust territory call plans and create rep call plans aligned to the segmentation and Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Ensure team
effectively implemented: Assess reps against sales calls best practice Identify strengths and areas for improvement environment; brand campaigns Adjust territory call plans and create rep call plans aligned to the segmentation and Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Ensure team