(3) years' IT Enterprise experience in Contact Centers is preferred. Consultative selling experience is
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
project requirements while maintaining a user-centered approach. Project Management: Basic project management
vendor information, chart of accounts, and cost centers. Participate in training sessions to enhance proficiency
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
all customers entering the show room/office or calling on the phone to promote a positive professional the company Answering, screening, and forwarding calls in a timeous and professional manner Dealing with payments are made timeously (either by emailing or calling the client). Filing, Scanning through emails to
Manage the CRM requirements:
team - Interaction with clients through meetings, calls, and emails - Troubleshoot system issues and provide through configuration and resolve Production Support calls
(including but not limited to virtual meetings, calls, site visits, face-to-face engagements / meetings leadership across various formats (LinkedIn, cold calls, cold emails, etc.). · Leveraging digital marketing (in addition to maintaining accurate records of calls, meetings, transaction materials, etc.) · Performing professionalism and integrity. Extensive cold-calling and virtual outreach experience are considered
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes