the West Rand, is currently looking to employ a service controller to start immediately or as soon as possible possible. You will be required to take service calls, communicate these to technicians, keep cleints time to time depending on the workload. Attend to customer telephonic call or emails by understanding the corrective action that the client can take. Log customer problems and complaints in CRM system by creating of jobcards where repair services rendered is not covered by existing service contract with client Issuing
To schedule technicians' service calls and manage their bookings, invoice clients and manage and control weekly, and monthly planning and scheduling of service calls. Route planning of Technicians. Assist with obtain approval for quotations. Invoice clients for services rendered. Daily, weekly, and monthly reports. beneficial, Minimum 5 Years relevant experience, Client Service Experience, Planning and Scheduling Experience
client(s) with good customer service in all aspect of administration and delivery of service. 2) Account Development: with customers to clearly understand their needs, add value, provide support and excellent customer service internal departments to ensure the fulfilment of all customer requests. • Act as the client's representative demands are met with a focus on improving the customer experience. • Ensure the effective implementation and inventory control. CORE RESPONSIBILITIES: Governance, Risk and Business Continuity Management • Stay
deals for products, services, or solutions. To ensure continual expansion of our customer base and sales performance opportunities and uphold exceptional levels of post-sales customer support. • Spearhead efforts to cultivate relationships the designated market for the specified product, service, or solution. • Convert sales prospects into successful successful deals, overseeing invoicing and monitoring customer satisfaction levels. • Source and distribute pertinent competitive benchmarks. • Foster new relationships with customers through collaborative sales endeavors. • Collaborate
Billing operational performance and interfaces to customers Responsibilities: Strategic Planning Operational management Audit Management Revenue Assurance Governance Process Reporting Project Management Business systems training – Microsoft Office applications Governance Legislation and regulations – King/Sarbannes
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined the required standards - Operational risk and governance structures, measures and frameworks are complied Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined the required standards - Operational risk and governance structures, measures and frameworks are complied Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder
for the team Implemented operational risk and governance structures, measures and frameworks are monitored and drive team to achieve and maintain defined service level agreements and turn around times at the defined appropriate, active and informative relationships with customers and relevant stakeholders are successfully maintained Resilience in managing difficult interactions (customer, staff etc) Proven exceptional attention to details
proactive customer engagement and relationship management. Working closely with customers and internal internal stakeholders, you will provide exceptional service, technical expertise, and tailored solutions to environment. Serve as the primary point of contact for customers, providing timely and accurate information on pricing, and availability. Proactively engage with customers via phone, email, and other communication channels demonstrations, presentations, and training sessions for customers to showcase features, benefits, and applications
proactive customer engagement and relationship management. Working closely with customers and internal internal stakeholders, you will provide exceptional service, technical expertise, and tailored solutions to environment. Serve as the primary point of contact for customers, providing timely and accurate information on pricing, and availability. Proactively engage with customers via phone, email, and other communication channels demonstrations, presentations, and training sessions for customers to showcase features, benefits, and applications