customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance Treating Customer Experience model. Monthly reporting on Treating Customer Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical degree and post-graduate qualification Previous experience in working with client and/or intermediary service
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across improving their new business, servicing and claim journeys. Champion the customer experience aspects of the improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations improving their new business, servicing and claim journeys. - Champion the Customer Experience aspects of the improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting depending on your performance, your needs and the business's needs. Who'll you report to: You'll be based Performance, who is accountable for customer experience enhancements and monitoring Client Operational
Reference: PE010775-LM-1 Role: The role of the Business Analyst is to ensure the smooth and effective running running the Intermediary Support and Compliance business systems and applications, related processes, and is also responsible to reduce and prevent any business risks associated with the use of system and to Identify, analyse, and define business requirements received from Business Owners, Subject matter experts value adding. Clearly document and articulate business requirements to development- and testing teams
Business Analyst
Cape Town (Remote)
Permane student funding ecosystem.
If you are a business analyst looking for an opportunity to make a real Committed to creating a truly engaging and valued experience for our clients and students to help them su >
Job Title: Business Analyst
Job Type: Permanent
/>PURPOSE OF POSITION:
The Business Analyst helps guide the company in improving its processes
data analysis. The business analyst straddles the line between IT and the business to help bridge the
improve efficiency.
The Business Analyst understands business needs and ideas and articulates
articulates these within both the business and IT, whilst simultaneously balancing against whats technologically
development.
Location: City of Cape Town, Cape Town, Bell exists in the Technology department for a Business Analyst.
complex data puzzles? Do you thrive in translating business needs into actionable insights? An exciting opportunity and optimizing operational efficiency. As a Business Analyst, you'll play a pivotal role in analyzing market organization. Responsibilities: Collect and analyze business requirements from stakeholders. Interpret data and best practices in business analysis. Requirements: Bachelor's degree in Business Administration, Economics Economics, Computer Science, or related field. Proven experience in data analysis and interpretation. Proficiency
The Business Analyst will form part of the continuous improvement team based at the clients site. The centre personnel. Ad hoc analysis, queries and business support Tasks could include the following (project modelling What-if transport modelling Value at stake / business case determination Project planning and execution Management or related fields 2-3 years experience as an analyst preferably in Supply Chain or Logistic Excel and Power BI. Project management experience. SQL experience advantages. Nature of position: Permanent